Support for the job.

Delivery

All prices exclude VAT. UK delivery for tools is £10 ex VAT per order. UK delivery for a decoiler is £60 ex VAT flat rate.

Standard tools are dispatched within the lead time shown on their product page. Decoilers are made to order; we will confirm the build and dispatch date before processing.

We deliver to mainland UK. Highlands, islands and international orders may require a separate quotation before payment.

Returns and refunds

Contact us before returning anything, quoting your order number. Items should be unused, complete and suitably packed. We will provide the return instructions and confirm whether return carriage is payable.

For a change-of-mind cancellation, contact us within 14 days of delivery and return the goods within the following 14 days where the statutory right applies. We refund the returned item and standard outbound delivery after inspection; enhanced delivery costs are not refundable.

Made-to-order, personalised, engraved or custom-branded items may not be cancellable once production has started, except where they are faulty or not as described. We will explain any exclusion before accepting the order.

Faulty, damaged or incorrect goods will be put right in line with your statutory rights. Send photographs and details so we can arrange repair, replacement or refund.

Warranty

Our tools are made for trade use. If a product develops a manufacturing fault during its applicable warranty period, contact us with your order details and a description of the problem. We will assess the issue and, where appropriate, repair or replace the item or issue a refund.

This does not affect your statutory rights. Damage caused by misuse, unauthorised modification, normal wear or incorrect use may not be covered.

Terms and conditions

Prices and product details are shown on the relevant product page and exclude VAT unless stated otherwise. An order is accepted when we confirm it; made-to-order products and delivery dates are subject to confirmation.

You must provide accurate billing, delivery and contact details. We may contact you if an option, price or delivery charge needs clarification before the order is processed. Ownership and risk pass in accordance with applicable UK law.

Nothing on this page limits liability that cannot lawfully be limited or removes your rights as a consumer. Our full legal notices, privacy information and business details will be published here before launch.

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