Frequently Asked Questions

How do I make a purchase on Doubleseam.co.uk?

Shopping at Doubleseam tools is simple. Once you have found the item you wish to purchase click on “BUY NOW”.

You can now go and add further items to your basket if necessary. When you have finished  shopping, click on your basket and select how you wish to checkout. use the express Paypal checkout if you wish to pay using your Paypal account. Please note,once payment has been made the order can not be changed.

If you need any changes please email sales@doubleseam.co.uk and the friendly staff will try to accommodate your needs.

How can I find out about Doubleseam products that are not on the website?

Please email the helpful staff and they will inform whether your request can be fulfilled.

Is it possible to purchase products that are out of stock?

Most products on the site cannot be ordered unless they are in stock. However there are some items which we don’t always keep in stock. These items will be ordered in if you place an order for one. For these items the delivery time will be extended.

Where do you deliver to?

We deliver throughout the UK.

Do you deliver to PO box addresses?

No we do not deliver to PO Box addresses.

How much do you charge for delivery?

We do a flat rate charge for delivery

Can you deliver to an address that is different to my billing address?

Yes. When you place your order you will have the option of putting an alternative delivery address in.

What payment types do you accept?

We accept Visa, Mastercard, American Express and Paypal.

How do I redeem an online promotion code?

Once you have placed items into your basket, you can input the promotion code into your basket. Simply click on view basket at the top right of the screen and the promotion code field is at the bottom left of the basket.

When will you debit my account?

We debit your account when you place your order.

I have made a mistake on my order, how can I cancel it?

Contact us immediately via the help centre. If your order has not been processed we will endeavour to cancel it. Otherwise you must follow our returns policy.

What do I do if my order arrives damaged?

In the unlikely event that your order arrives damaged you must contact us immediately at sales@doubleseam.co.uk. Details about your order can be found on your order confirmation and despatch email.

What do I do if my order arrives damaged/faulty?

Please contact the store that fulfilled your order immediately. The store details can be found on your despatch email. View our returns policy.

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